Effective Date: 1st July, 2008 Terms & Conditions Introduction This website is owned and operated by Jagex Limited ("Jagex"), a company registered in England and Wales (registered number 3982706). Our registered office is at St Andrews House, 90 St Andrews Road, Cambridge, Cambridgeshire CB4 1DL. Our VAT number is 791 951 784. Definitions In these Terms and Conditions, "Jagex Product(s)" is used as shorthand for all versions of "RuneScape?", "FunOrb?" and any other online games released by Jagex from time to time including all Jagex websites used to play those games. References to "Terminating" an account include all or any of: locking / suspending, temporarily banning or permanently banning the account. Applicability Please read these terms and conditions carefully. Your accepting them in full is a condition of your use of a Jagex product (whether or not you subscribe). If you don't agree with them, or any part, please don't use the Jagex product. Your use of a Jagex product is treated as an acceptance of the version of the terms and conditions in effect at the time of your use. We may change these terms and conditions at any time. Please check them whenever you use a Jagex product. We will treat your continued use as acceptance of these changes from their effective date as shown above. If you have any questions about these terms and conditions, please contact us via email at and do not use the site until you are satisfied with and can accept these terms and conditions in full. A SPECIAL NOTE ABOUT PRETEENS AND USERS UNDER 18 If you are under 13 years old you will be able to create an account but unable to disclose personal data through the game or website. Any personal data collected by us, which we find subsequently to be from someone under 13, will be automatically deleted. We recommend that parents / guardians set up an account and play together with their children. Many parents have reported that playing Jagex Products as a family is fun and rewarding. If you are under 13 and subscribe to the members' version of our game you are representing (i.e. making a promise) that you have consent from your parents / guardian to use Jagex Products in accordance with our terms and conditions and privacy policy. We reserve the right to permanently ban any account if we are not satisfied that such consent has been given. If you are under 18, by using our website you are representing (i.e. making a promise) that you have consent from your parents / guardian to use Jagex Products in accordance with our terms and conditions and privacy policy. We reserve the right to permanently ban any account if we are not satisfied that such consent has been given. If we are notified by a parent that their child has lied about their age when registering for Jagex Products, we will terminate the account provided we have confirmation which satisfies us that the reporting person is indeed the parent or guardian. Parents can find more information about the Game and how to contact us in the Parents' Guide. Safety / abuse Before using any Jagex Product you should read the guides found in our Safety & Security Guidelines. It is particularly important to read the Play Safely Guide and the Health & Safety Guide. Parents should review our safety materials in the Player Safety section of the Parents' Guide. Whilst we reserve the right to monitor and take action upon inappropriate use of any Jagex Product (including the posting of inappropriate, offensive or otherwise objectionable material via the chat facility or otherwise), we cannot guarantee that any Jagex Product won't contain such content or that we will remove / modify any particular content. Nor can we guarantee that users will comply with our terms and conditions or otherwise behave appropriately. If you are the victim of offensive or inappropriate behaviour or receive any other unwanted communications, you can use the built-in facilities to block the messages. (See this article for guidance on blocking messages.) You are able to report all inappropriate behaviour to us via the in game "Report abuse" button. You should also seek appropriate external help, for example from parents or law enforcement authorities. If you continue to suffer problems, or are not satisfied, then you must stop using this website immediately. Your account To use many features of Jagex Products, we require you to create an account. All valid account holders are hereby granted a non-exclusive, non-transferable license restricted to the period of membership to use Jagex Products and to download and use our client software and connect to our servers for the sole purpose of using Jagex Products in accordance with these terms and conditions. You must not choose a username that infringes the rights of any third party, impersonates Jagex staff or other users, which is deliberately confusing or which is offensive, racist, obscene, hurtful, unlawful or otherwise inappropriate or which breaches the username requirements specified on our site or our Rules of Conduct. We reserve the right to make such assessment in our sole discretion, change any username for any reason or take such other action as we believe appropriate. You agree to keep your password safe at all times and not to disclose it to any other person. You are responsible for the activities of all persons who use your password to gain access to your account. To help ensure the safety of your password, you must keep your computer free of viruses and other malicious code including Trojans. You must use your password in accordance with the password requirements specified on our site and our Rules of Conduct. Real Jagex staff will never ask you for your password. If you believe that someone has stolen your password or otherwise gained access to your account - submit an Account Recovery request via the Account Recovery link on the website of any Jagex Product. To see our guidance about password security and safety practices, please click here. Rules You must comply with any guidelines, codes of conduct or instructions specified in any Jagex Product as well as these general Rules of Conduct: Rule 1 - Offensive Language Rule 2 - Item Scamming Rule 3 - Password Scamming Rule 4 - Cheating/Bug Abuse Rule 5 - Jagex Staff Impersonation Rule 6 - Account Sharing/Trading Rule 7 - Using Third Party Software Rule 8 - Multiple Logging-In Rule 9 - Encouraging Others to Break Rules Rule 10 - Misuse of Customer Support Rule 11 - Advertising/Website Rule 12 - Real World Item Trading Rule 13 - Personal Details Rule 14 - Misuse of Official Forums Rule 15 - Advert Blocking Our rights If, acting reasonably, we consider that our terms and conditions have or may have been breached, or that it is necessary in order to prevent or stop any harm or damage to us, any Jagex Product, other players or the general public or to minimize our liability to others, we reserve the right with or - in appropriate cases - without prior notice to (amongst other things): Terminate (as defined above) or modify any or all accounts of Jagex Products which we think are connected with you and/or otherwise block your access to our websites and services and take such other steps as we consider reasonable. Such actions may result in loss of membership credit without refund and/or loss of real money paid as part of any item / account trading or other prohibited transaction. For the purpose of preventing or remedying breach of our terms and conditions or any harm or damage to us, any Jagex Product, other players or the general public or to minimize our liability to others, we may in our absolute discretion automatically or manually monitor, censor (including rejection or removal of any content) and/or record public or private chat or other activities in any Jagex Product. Intellectual property rights Jagex?, RuneScape? and FunOrb? are registered trade marks of Jagex Limited in the United Kingdom, the United States and other countries. You must not reverse-engineer, decompile or modify any Jagex Product client software in any way (except to the extent allowed by applicable law). You must not use a modified/customised version of the client software or attempt to sub-license it. You must not create or provide any other means by which any Jagex Product may be played by others (including, without limitation, replacement or modified client/server software, server emulators). Materials (including without limit all information, software, data, text, photographs, graphics, sound and video) placed on any Jagex Product by us or on our behalf are protected by copyright and other intellectual property rights of ourselves or our business partners / suppliers / advertisers. You may not use these materials or any Jagex Product except in accordance with these terms and conditions and for personal (i.e. non-commercial) use only. You agree that all intellectual property or other rights in any game character, account and items are and will remain our property. By posting chat or other materials on any Jagex Product, you grant us a non-exclusive, perpetual, worldwide, royalty free, worldwide license to use and/or modify such materials on any Jagex Product as we see fit. You agree that by submitting any material of any kind to us for any purpose connected with any Jagex Product (non-exhaustive examples are suggestions and ideas for any game or contributions to any Gallery page), you are giving us a non-exclusive, perpetual, worldwide, royalty-free license to use and/or modify the submitted materials as we see fit. You agree that you will not withdraw the submission or attempt to make a charge for its use. Furthermore you guarantee that you are the exclusive copyright holder in relation to the submission and that the submission in no way breaches the rights of any other person or entity. Java OpenGL RuneScape uses parts of the Java OpenGL (JOGL) library. We redistribute JOGL in binary form under this license. Subscription Some parts of Jagex Products are subscription-based. If you apply for a subscription, you guarantee that all the information that you submit is true and accurate (including without limit your credit card number and expiration date, and other payment details) and that you have appropriate parental consent as applicable. You agree to pay all subscription fees specified when you apply including all applicable taxes. Unless otherwise stated, all prices shown for EU countries include VAT. By submitting your order you are making an offer to subscribe to the relevant Jagex Product(s). Your offer is accepted and a binding contract occurs when we send a message to your account mail inbox confirming that your payment has been received or if you log into a subscribers-only part of a Jagex Product (whichever comes first). All subscription payments will continue to be taken in advance at the relevant intervals (e.g. monthly in the case of monthly subscriptions) until you cancel your subscription (see below). Payments by credit cards are also subject to our credit card agreement which forms part of these terms and conditions. We reserve the right to alter the amount or terms of our subscription fees at any time. If so, we will give notice by sending a message to your Game mail inbox (which you should check regularly) notifying you of the price change and at the same time posting a message which will be visible when you next log in to any Jagex Product. The change will not take effect for at least 30 days from the date when our message has been first accessed, thereby giving you an opportunity to cancel your subscription if you would prefer not to pay the new fee. If you do not cancel before the effective date, then the new fee will apply. We reserve the right to charge you for any unauthorized use of your subscription by third parties. Cancellation by you You may cancel your subscription at any time by clicking here or selecting the "Cancel an Existing Subscription" or "Unsubscribe" link on the website of any Jagex Product. Upon cancellation you will not be charged any further subscription fees. No payments already made will be refunded (wholly or partly) but you can of course use up any unused membership credit in the account. For important information about the legal cancellation rights of EU consumers, please click here. Privacy policy For a description of how we use your personal data, please see our Privacy policy. Availability We will make reasonable commercial efforts to keep downtime to a minimum but we can't promise that any Jagex Product or any data stored or transmitted in connection with any Jagex Product will be uninterrupted, secure or error-free or will achieve particular results. We reserve the right to suspend operation of some or all of any Jagex Product any time without notice for repair, maintenance, improvement or otherwise. Other equipment / software We make no promise that any Jagex Product will operate either fully or in part on any specific computer equipment or with any specific software or that it is free from viruses or anything else which may have a harmful effect on any technology. We are not responsible or liable for any damage, either temporary or permanent, occurring to either equipment or software that might occur whilst using any Jagex Product. Jagex.com and other links Our site Jagex.com is subject to separate terms and conditions. Our Jagex Product(s) may include links to other internet sites. We make no promises about those sites or their content, nor that the links work. Those sites are likely to have their own terms and conditions and privacy policies. OUR LIABILITY / YOUR INDEMNITY THIS SECTION (AND ANY OTHER CLAUSE EXCLUDING OR RESTRICTING OUR LIABILITY) APPLIES TO OUR DIRECTORS, OFFICERS, EMPLOYEES, SUBCONTRACTORS, AGENTS AND AFFILIATED COMPANIES AS WELL AS TO US. NOTHING IN THIS AGREEMENT IN ANY WAY LIMITS OR EXCLUDES OUR LIABILITY FOR NEGLIGENCE CAUSING DEATH OR PERSONAL INJURY OR FOR FRAUDULENT MISREPRESENTATION OR FOR ANY LIABILITY WHICH MAY NOT LEGALLY BE EXCLUDED OR LIMITED. EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS AND CONDITIONS, TO THE EXTENT ALLOWED BY APPLICABLE LAW WE EXPRESSLY DISCLAIM ANY REPRESENTATIONS, WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, BY STATUTE, COLLATERALLY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES, CONDITIONS OR OTHER TERMS OF SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR REASONABLE CARE AND SKILL. TO THE EXTENT ALLOWED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTORY DUTY OR COLLATERALLY OR OTHERWISE ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND CONDITIONS OR THIS WEBSITE FOR CONSEQUENTIAL, INDIRECT OR SPECIAL LOSS OR DAMAGE OR ANY ECONOMIC LOSSES (INCLUDING LOSS OF REVENUES, PROFITS, CONTRACTS, BUSINESS OR ANTICIPATED SAVINGS) OR PUNITIVE DAMAGES OR LOSS OF DATA, IN EACH CASE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE AND HOWSOEVER INCURRED. OUR MAXIMUM LIABILITY TO YOU IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTORY DUTY OR COLLATERALLY OR OTHERWISE ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND CONDITIONS OR THIS WEBSITE SHALL BE LIMITED TO ?50, OR THE SUMS PAID BY YOU TO US IN RESPECT OF ANY TWELVE MONTH PERIOD, WHICHEVER IS GREATER. ALL CLAIMS MUST BE SUBMITTED IN WRITING AND BROUGHT WITHIN THREE MONTHS OF THEIR OCCURRENCE OR WAIVED. YOU HEREBY AGREE TO INDEMNIFY JAGEX AND HOLD US HARMLESS FROM AND AGAINST ALL THIRD PARTY LIABILITIES, CLAIMS, LOSSES, DAMAGES, OR COSTS ARISING FROM YOUR BREACH OF THESE TERMS AND CONDITIONS INCLUDING REASONABLE LAWYERS' FEES AND COSTS. Assignment You may not transfer any of your rights or delegate any of your obligations under these terms and conditions without our prior written consent. General Nothing in these terms and conditions affects your statutory rights as a consumer. Headings above are for guidance only and not binding. If we fail to enforce any provision of these terms and conditions, that failure will not preclude us from enforcing either that provision (or any similar provision) on a later occasion. If any provision of these terms and conditions is found by a court to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision and that other provisions remain in full force and effect. Save in respect of clauses excluding or restricting our liability a person who is not a party to this agreement shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. These terms and conditions are governed by English law and any dispute connected with them or Jagex Products are subject to the exclusive jurisdiction of the English courts. Complaints If you are dissatisfied with this website or any aspect of it, please contact us via the forms on our website or write to our registered office above.